Craft an irresistible ACTION section

Plus: 2x2 display nets 💲588K boost

Greetings, Gravity-Defying Marketer!

ConversionMail is here to send your metrics skyward without a single rocket in sight. 🧑‍🚀 

Highlights of Today’s Newsletter

  • A/B Test: Here’s why you should display your products 2×2

  • The Chosen Topic: Optimize your FAQ for maximum impact

  • CRO Insight: Your landing page's ACTION section is where potential becomes a reality

  • Video: The error that's costing Lululemon millions

Weekly Content Roundup

Get the latest and greatest CRO content from around the web.

Event 🗽 

🇺🇸 Hey American CRO enthusiasts!

I've been holding out on you, but not anymore!

While I've only promoted UK events until now, this one is specially for you

And trust me, it's worth the wait!

DTC LIVE is hitting New York City on September 12, 2024, and trust me, you don't want to miss this! 🗽

Here's why you should come:

  • Killer lineup of speakers (we're talking some of the fastest growing Ecom stores: Loop, Noshi, Rahua, Tommy Hilfiger, Stratia and so many more)

  • Exclusive stories and insights from a host of US-based Ecom brands and tech experts.

  • Next-level networking opportunities (hello, potential investors!) 💼

  • Access to a thriving community of Ecom rockstars

  • Exclusive tech deals that'll supercharge your growth 📈

Grab your spot now and get ready to take your Ecom game to stratospheric heights! 🚀💥 (Link)

Design 🎨

Just below the fold, you should visually show how your customer gets and experiences your product or service (Link)

On-Going CRO ⚡️

A/B Test: Here’s why you should display your products 2×2

Our test using this layout added 💲588,480 to our client's ARR (Link)

CRO Around the Web 🌐

Shopify: Collective suppliers can set different shipping rates per price list (Source)

Baymard: Always copy the active autocomplete suggestion to the search field (58% Don’t) (Source)

Academy 🎓️ 

For the new members, don’t forget that you have access to our PDP Graphics Pack.

Inside you will find 50+ designs for building out your product carousels and on-page assets!!!

You will notice most of these templates are also perfect for building out on page assets and even some slick content for paid ads or socials (Link)

Client’s Result

Thrilled to see our work making a real impact!

Video Of The Week

The video onslaught is still going strong, and we've got some absolutely killer content coming your way!

First up, it's time for our fan-favorite "Optimized by Oliver" segment. 🔥

This week, we're tackling a HUGE brand: Lululemon.

And let me tell you, the errors we've uncovered are costing them millions, and your site might be making these same mistakes!

In this short but insanely valuable video, I'll walk you through what's wrong and how to fix it.

But wait, there's more! 🎉

I know you've been on the edge of your seats, and the wait is finally over. This week's "Talks that Convert" episode is here, and it's an absolute banger!

Chris sits down with the incredible Lori Cantwell, CEO Analyst at Codal, for a mind-blowing conversation.

Here's a sneak peek of what we'll dive into:

- Lori's professional journey: From digital marketing intern to CRO analyst

- The growing demand for CRO analysts and how to enter the field

- Identifying and mitigating biases in A/B testing

- Strategic planning aligned with business objectives

- Balancing simplicity and complexity in experimentation

- Strategies for gaining support for user research initiatives

- The evolving role of artificial intelligence in qualitative data analysis

- Key UX competencies for successful CRO practitioners

Enjoy:

🎵 Spotify

High Converting Design Inspiration

Here's a breakdown of a recent client transformation:

1. Notice Bar:

• Play with contrast (think black BG, white text)

• Add in some relevant icons (they work wonders!)

2. Navigation That Makes Sense:

• Simplicity is key. Less head-scratching, more browsing

3. Real People, Real Impact:

• Skip the stock photos. Show actual customers loving your product

4. Social Proof (let your fans do the talking):

• Showcase those glowing star ratings

• Highlight your customer satisfaction stats

5. Headlines That Grab Attention:

• Go big with your fonts (but not too big!)

• Convey your value in a blink – you've got 3-5 seconds

6. CTA

• Make it pop with contrasting colors

• Place it where it can't be missed

• Use design to guide eyes right to it

Pro tip: One clear CTA often outperforms multiple options. Choice paralysis is real!

CRO Insight

Your landing page's ACTION section is where potential becomes a reality.

Today, we’re going to talk about the action section of your landing page.

Your steps to optimizing this space for maximum impact:

1️⃣ Create a Value Proposition That Resonates

• Address pain points head-on: "Ditch the 10-tool juggling act. Our all-in-one solutions got you covered."

• Highlight tangible benefits: "Join 10,000+ businesses reclaiming 5 hours every week with our automation."

2️⃣ Show Real Results

• Diverse success stories: From startup hustlers to corporate climbers, and freelance heroes

• Numbers that matter: "Our clients average a 32% productivity boost within the first month"

3️⃣ Transparency Builds Trust

• Simplify your process: "Get started in 3 straightforward steps..."

• Tackle concerns directly: "Worried about security? Our 256-bit encryption has your back"

4️⃣ Write CTAs That Speak to Your Audience

• Tailor to intent: "Start Your Free Trial" for the ready, "See It in Action" for the curious

• Add a dash of urgency: "Founder's special pricing - only available this week!"

5️⃣ Remove Friction, Boost Conversion

• Answer the real questions: FAQs that address genuine concerns

• Make it effortless: "Two minutes and you're in - no credit card needed"

🚀 Pro Tip: The Magic of Small Wins

• Start small: "Take our quick 60-second fit quiz"

• Gradual engagement: Reveal more value as visitors dive deeper

Your ACTION section isn't just about closing deals - it's about opening doors to long-term customer relationships.

Curious about your ACTION section strategies?

Reply to this email.

How To Design An FAQ

Your FAQ is costing you customers.

I know this, because I've seen how most brands slap together an FAQ and call it a day.

Big mistake!

A well-designed FAQ can significantly boost your bottom line and save your audience time, frustration, and doubt.

Here's how to transform yours:

1️⃣ Create FAQs That Actually Matter

Forget hitting a magic number of questions.

Focus on what your customers really want to know:

  • How your product solves their problems

  • Pricing details (including why your product/service is worth it)

  • How you stack up against competitors

  • Shipping and delivery specifics

  • Support and warranty info

2️⃣ Get Inside Your Customer's Head

What would YOU need to know before buying?

Think about:

  • Pain points your product tackles

  • How you compare to alternatives

  • Real-world examples of your product in action

  • Tech specs and requirements

3️⃣ Address Worries Upfront

Build trust by addressing worries upfront:

  • Spell out your refund/return policy clearly

  • Talk about how durable or reliable your product is

  • Bust common myths about what you offer

  • Explain how you handle customer data

4️⃣ Handle Objections Like a Pro

Don't try to paper over every possible issue. Instead:

  • Be upfront about when your product might not be the best fit

  • Offer workarounds for potential drawbacks

  • Explain your pricing or feature choices

  • Use customer stories to back up your claims

A great FAQ creates informed, confident customers who stick around.

Keep your FAQ fresh by regularly checking:

✔️ What customers are saying

✔️ Common support issues

✔️ New product features

Keep your FAQ as fresh as your latest feature.

Outdated answers cost you sales.

What's your best FAQ tip?

Reply to this email.

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